Terms of Service

Welcome to Onereach. These Terms of Service (“Terms”) govern your access to and use of Onereach’s audience analytics platform, including our website at trackwithonereach.com and any related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

1. Eligibility

You must be at least 16 years old (or the age of digital consent in your country, if higher) to use Onereach. If you’re using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Your account

You’re responsible for everything that happens under your account, including keeping your password secure and your contact email up to date. Notify us promptly if you suspect unauthorised access. We may suspend or terminate accounts that violate these Terms or pose a security risk.

3. Connected platforms

Onereach connects to third-party platforms (e.g. YouTube, Instagram, TikTok, X, Facebook) via official APIs and OAuth. By connecting an account, you authorise us to read the metrics those platforms expose to you. We never post on your behalf, and we never share your platform credentials. Each connection follows the platform’s own terms, including, where applicable, the YouTube API Services Terms of Service and Google Privacy Policy. You can revoke a connection at any time from your dashboard or from the platform’s own security settings.

4. Subscriptions and billing

Onereach offers a 7-day free trial (no credit card required) and a paid plan. Paid subscriptions are billed monthly in advance via Lemon Squeezy, our payment processor. Fees are non-refundable except where required by law or where we explicitly say so. We may change pricing on a forward-looking basis with reasonable notice; price changes won’t apply to your current billing period.

5. Your data

You own your account data and the content you connect through Onereach. You grant us a limited licence to process that data solely to operate, secure, and improve the Service for you. We do not sell your data, and we do not use it to train third-party models. Our processing is described in detail in our Privacy Policy.

6. Acceptable use

You agree not to:

• break the law, or use Onereach to harm anyone;
• impersonate another person or misrepresent your identity;
• scrape, reverse-engineer, or attempt to bypass our rate limits or access controls;
• use Onereach to monitor accounts you don’t own or have explicit permission to monitor;
• resell or sublicense the Service without our written permission.

We may suspend access for any of the above without notice.

7. Service changes and availability

We’re a small team shipping fast. Features may change, be added, or be removed. We’ll do our best to communicate material changes in advance. The Service is provided on an “as-is” basis; we don’t guarantee uninterrupted availability or that platform integrations will always work, third-party APIs change and sometimes break.

8. Limitation of liability

To the maximum extent permitted by law, Onereach is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or business interruption, arising out of or in connection with your use of the Service. Our total liability for any claim under these Terms is limited to the greater of (a) the fees you paid us in the twelve months before the claim, or (b) USD 100.

9. Termination

You can cancel your subscription or delete your account at any time from your dashboard. We may terminate or suspend your access if you breach these Terms or if we stop offering the Service. On termination, you’ll lose access to historical data after a reasonable export window, see the Privacy Policy for retention details.

10. Governing law

These Terms are governed by the laws of the jurisdiction in which Onereach is established, without regard to conflict-of-laws principles. Disputes will be resolved first by good-faith discussion, and otherwise in the competent courts of that jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll notify you by email or in-app at least 14 days before they take effect. Continued use after the effective date means you accept the updated Terms.

12. Contact

Questions about these Terms? support@trackwithonereach.com